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Returns
Returns Policy
We want you to be pleased with your LuxuryFragranceOil purchase. If for any reason you are not completely satisfied, you can return an item within 30 days of purchase.
Returns Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will need your order number which can be found on your order confirmation email.
Returns Process
To initiate a return, please contact our Customer Care Team with your order number within 30 days of purchase. We will provide you with a Returns Authorization Number (RAN) and instructions on how to return the item. Please be aware that the return shipping costs are your responsibility. We strongly recommend packaging the item securely and obtaining a proof of postage receipt when sending your item back to us, as we cannot be held responsible for any items lost or damaged in transit.
Processing Your Return
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. Please keep in mind that it may take a few business days for us to process your return.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. The refund value will be for the final price paid when the order was placed. Any coupons used will not be refunded. If your original payment method is no longer valid, please contact your bank directly as we are unable to issue a refund to an alternative payment method.
Gift Items
We can accept returns for gift items, but only for an exchange and only if a proof of purchase receipt is provided. Please note that we do not offer refunds for gift items, unless they are returned by the original purchaser.
Sale Items
Unfortunately, we cannot accept returns on sale items.
Exchange
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Final Note
We strive to ensure that our customers are completely satisfied with their purchases. If you have any questions or concerns about our returns policy, please do not hesitate to contact us. We are always here to help.